Tuesday, March 06, 2007

MakeMyTrip.COM Beware!!! BOMB

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All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.


All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Vinita' (after 5*13 Minute)
Vinita: Namaste & greetings from MakeMyTrip. How may I help you?

OM: hi
OM: its been really too long waiting
OM: u there
OM: booking confirmation number: MMT-D480926..there is something wrong with website
OM: it dint show me total and all
OM:
direct booked triple the cost available
OM : why would i select..if its know bfr confirmation
Vinita: yes sir we have the booking for confirmed here
OM: no
OM:
i dont want it..it dint showed me the price
OM: bfr confirmation
OM: Vinita
Vinita: before making the payment the site shows the detail and only the pasenger make the payment
OM: no
OM: well...it showed me initially 2362
OM: and at the end it has to show what the total is going to be
OM: it dint ..direct rcpt of 7533
OM: its too high
OM
:
i cant buy ..tkt
OM: for that price
Vinita: im sorry sir but now you have purchased it
OM: what do u mean...ur bad design should not cost customer
Vinita:
you have to cancel this if you do not want it
OM: even its bullshit
OM: it dint accepted my first name
OM: Om
OM: says minimum 3 lts
OM: ltrs
OM:
where the hell i will get that
OM: i have to cancel...my name does not match and i dont wanna pay that much
Vinita: but we have received the payment as well as the booking has done
OM: so what...
OM: i have to cancel
OM: my office is not gonna pay it
Vinita: yes sir but there will be cancellation charges of 750 per paassenger per sector



OM: what do u mean
OM: i will loose 750 for nothin
OM: what is per sector?
OM: why u r taking so long to reply
Vinita: that is the cancellation charges sir
OM: why...dint u see my point
Vinita: you will be loosing 1500 as cancellation charges in total
OM: u guys need to show the conf before booking that everyone does in this whole world
OM: what
OM: price was difft
OM: when i looked
OM: u cant charge me
OM:
without showing me the total cost
OM: right?
Vinita: that can not be possible before making payment the site show the total amout that you have to pay for the bookng
OM: no it dint
OM: https://secure.makemytrip.com/Discounted-airfares/flights_payment_domestic.aspx
OM: thats ur page dint show me
OM:
try urself
OM: dont cheat on customer
OM: ??
Vinita:
i have checked in the back end also sir the site showed the details to you
OM: Vinita dont tell me this
OM: i dont wanna talk abt things i do it myself
OM: i am developer myself
OM:
http://fl14.makemytrip.com/
OM: M'm what u doing
OM: its 1:30AM its been frkg 2hrs
OM: answering every qn in 10 mt
OM:
can i talk to ur supervisor or manager



OM: not about complain but to tell the truth
OM: ur website did not showed me the total cost
OM: and i have been ripped off
OM:
which i am not gonna accept
Vinita: please wait for a moment
OM: yeah...but conider this its 1:30AM
OM: i am in US
OM: not india
OM: used ur freaking website since deccan dint accepted my credit card
OM: to book
OM: its very logical for me ...i will not book the price which is tripple then deccan
OM: and i hope u r not gonna incash this ...that i made wrong choice by using makemytrip.com
OM: suggested by friend
OM: right

OM: it showed me some flash allow screen...
OM: and then payment one
OM:
if that is the reason not displyed the page between
OM: i have no idea
OM:
since ...see i cant buy this tkt
OM: its too costly
Vinita: im sorry but this is what you have booked for yourself
OM: well this bad
Vinita: if you want you can cancel it
OM: but just with i am gonna loose 1500 bucks
OM:
do u see its logical
OM: Vinita..plz u need to understand...
OM: how can i will buy a ticket when there is 2300 tickt avlbl
Vinita: but im sorry sir i can not do anything as of now
OM: what do mean
OM: as of now
OM
: what u can do later on?
Vinita:
sir if you dont want this you can go with cancellation.besides that i can not do anything
OM: what do u mean
OM: asking me give 1500
OM: bcz i choose makemytrip
Vinita: 1500 will be deducted from the amount you paid and rest will be refunded to you in 10 working days to your credit card
OM: Vinita thats bad trik
OM: need to talk manager
Vinita:
i can give you my manager's email address-geeta.eral@makemytrip.com
OM:
ok
Vinita: Anything else I may assist you with?
OM: haha
OM: yeah save my 1500 bucks
Vinita: im sorry i can not do that
OM: why...thats not ur job...when u see
OM: the genuine customer
OM:
who wanna use ur website
OM: i will reconmend and use only if service is better right
OM: at some point hope u understand
Vinita: that is not in my hand to waive off the cancellation charges.
OM: there should be chance to save
Vinita: the service is absolutely fine sir
OM: that happens a lot in US
OM: whos hand it is than?
OM: I have not taken u guys
OM: service to critisize
OM: i know there is big difference in two end of the world
OM: but i still hope
OM: it should not be cheating in either case
OM: u guys have enough time to sale the ticket
OM: right
OM: how am i supposed to take this as positive
OM:
its not at all fair...
OM: I was using deccan they dint accepted my card...so came to ur website..after my friend said try
OM: i heard its great
OM
:
but turns out be the something ...i dont know what to say..unless i will get anwer
OM: i hope should be postive
OM: writing this to Geeta
OM: U see what i mean
OM:
It can take the advantage of ppls innocence...if there is reason ...it has to be
OM: way to save ...for everyone

--
Many Thanks,
Om
"be good to everyone, Angels are everywhere"

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